Jan Higgins
- Location: Dover
- Registered: 5 Jul 2010
- Posts: 13,931
#1
This is a warning to those who have a secure key problem.
I use a physical one and it died and the trouble I have had because I do not have a mobile phone. To cut a long frustrating story short I messaged them on Facebook to complain and within 30 minutes have now been told a family member can collect one for me from a branch that is still open.
I am now seriously thinking of closing my account that I have had for many years I need a branch that can sort things for me when there is a problem, like the friendly staff at Dover HSBC did in the past.
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I try to be neutral and polite but it is hard and getting even more difficult at times.
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Keith Sansum1
- Location: london
- Registered: 25 Aug 2010
- Posts: 23,948
#2
Jan
I have been with them many years
And could see the decline in the way HSBC and the staff locally wanted the branch to go .
Taking away many of the smaller tasks they would have easily have done in the past .
Encouraging on line banking , thus reducing the need for a local branch .
I kept bring pushed in that direction , whenever asked I would say you do realise your helping to do away with your own job !
ALL POSTS ARE MY OWN PERSONAL VIEWS
Jan Higgins- Location: Dover
- Registered: 5 Jul 2010
- Posts: 13,931
#3
Update
After several days I am still not able to access my account even though the ladies at at end of the phone have been very helpful and done their best.
Moral of this is Internet Banking when there are no problems is fine , but when it goes wrong make sure you can reach an open branch to help.
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I try to be neutral and polite but it is hard and getting even more difficult at times.
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Keith Sansum1- Location: london
- Registered: 25 Aug 2010
- Posts: 23,948
#4
Jan
If you can find an open branch .
More and more will go seems to be the trend
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Brian Dixon
- Location: Dover
- Registered: 23 Sep 2008
- Posts: 23,940
#5
open branch at sandgate road folkestone
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Keith Sansum1- Location: london
- Registered: 25 Aug 2010
- Posts: 23,948
#6
Yes Brian
And one at Ashford
But slowly they are disappearing making it difficult for many
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Weird Granny Slater
- Location: Dover
- Registered: 7 Jun 2017
- Posts: 3,095
#7
Entirely predictable.
- Bank objective: close branches, hide 'online'
- Means: make customers 'choose' it
- Method: carrots ('encourage' them online, 'recommend' online) and sticks (gaslighting - 'easy online')
- Result: 'since our customers tell us online is best, we're shutting x branch'
See also supermarkets. They won't close, but as customers 'choose' to do more supermarket work ('self-scan', 'self-checkout'), manned checkouts will decrease, 'self-service' will increase.
It would not surprise me to see customers in a year or two unloading trucks and stacking shelves, and claiming that this 'helps to keep prices down'.
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'Pass the cow dung, my dropsy's killing me' - Heraclitus
Keith Sansum1- Location: london
- Registered: 25 Aug 2010
- Posts: 23,948
#8
It is a sad way the world is heading .
Many are left behind in this roundabout .
Quite a number of voices are not heard
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Captain Haddock
- Location: Marlinspike Hall
- Registered: 8 Oct 2012
- Posts: 8,397
#9
One of the interestiing things is how much banks are willing to pay to keep a bank closed (which suggests that keeping them open must be costing a small fortune)
In Deal HSBC the landlord wants £37.5k a year and yet it still remains empty two years after their lease ended and the branch shut.
Barclays were paying 35k a year and have now sought a break clause in the lease which has enabled the landlord to put two apartments on the top two floors of this former purpose built bank branch and hopes they can let the old bank on the ground floor for 34k a year not including rates like HSBC as well.
Natwest pay 86k a year for the old Nat West in Deal with a lease ending in 2025.
"The world is still a weird place, despite my efforts to make clear and perfect sense of it".
Dr. Hunter S Thompson
Weird Granny Slater- Location: Dover
- Registered: 7 Jun 2017
- Posts: 3,095
#10
Keith Sansum1 wrote:It is a sad way the world is heading .
Many are left behind in this roundabout .
Quite a number of voices are not heard
Behavioural psychologist/nudge activist says: '
you chose it; look, here are the receipts'.
btw it's not a 'roundabout'; the good times won't be coming back.
'Pass the cow dung, my dropsy's killing me' - Heraclitus
Keith Sansum1- Location: london
- Registered: 25 Aug 2010
- Posts: 23,948
#11
Weird
We agree , not a roundabout , but like Jan and many others these closures for some folk make life even more difficult to survive in.
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Bob Whysman
- Registered: 23 Aug 2013
- Posts: 1,948
#12
I have used online banking and savings for many years now, but I appreciate it is not to everyone’s liking or needs, unfortunately this is the way the world has been going for decades.
It’s second nature to many present day youngsters as they have been brought up with it and some have got used to paying in stores by tapping their ‘phones too.
Even pocket money is transferred to my grandchildren online now!
Some post offices will do bank transactions face to face and banking hubs are beginning to open up in many towns now so, unfortunately for some, it looks like there will be no going back to banking as we used to know it.
Do nothing and nothing happens.
Keith Sansum1- Location: london
- Registered: 25 Aug 2010
- Posts: 23,948
#13
Bob
Whilst I agree it's progress????!
I don't know how many pensioners there are , quite big part of the population , also many others that don't do online , or can't .
Just writing them off without alternatives for all is a little sad .
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Weird Granny Slater- Location: Dover
- Registered: 7 Jun 2017
- Posts: 3,095
#14
Bob Whysman wrote:...unfortunately this is the way the world has been going for decades...
'The world' isn't some mysterious mist that sends out behaviour-changing pulses from an inaccessible island called 'Can't Do Anything About It'.
If it's bad, it's because we made it bad, or did nothing to stop it.
'Pass the cow dung, my dropsy's killing me' - Heraclitus
Captain Haddock- Location: Marlinspike Hall
- Registered: 8 Oct 2012
- Posts: 8,397
#15
“What comes to pass does so not so much because a few people want it to happen, as because the mass of citizens abdicate their responsibility and let things be.”
— Antonio Gramsci
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"The world is still a weird place, despite my efforts to make clear and perfect sense of it".
Dr. Hunter S Thompson
Jan Higgins- Location: Dover
- Registered: 5 Jul 2010
- Posts: 13,931
#16
I am now totally p***ed off with HSBC as I still cannot access my account or see how much is in there after roughly
TEN days, luckily I know roughly what is in there. I am still waiting for a new physical key after 7days that they are supposed to be sending as the last one is faulty.
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I try to be neutral and polite but it is hard and getting even more difficult at times.
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Bob Whysman- Registered: 23 Aug 2013
- Posts: 1,948
#17
Weird Granny Slater wrote:'The world' isn't some mysterious mist that sends out behaviour-changing pulses from an inaccessible island called 'Can't Do Anything About It'. /[Quote]
Thanks for that little gem WGS. I’m gradually catching up with reality although someone did suggest recently that the world is not flat!! But there you go, you live and learn something new every day!
[Quote= Weird Granny Slater”] ‘If it's bad, it's because we made it bad, or did nothing to stop it.’
Oh, I see where you are coming from WGS, but it is a little difficult to follow through what individuals could have done to stop the bank closures. Demonstrating outside them when they were still open, I fear, would have had little effect.
Picketing the bank offices in Canary Wharf would also be a non runner too as some of the offices are not being used so much now, as working from home is taking hold and they couldn’t care a truck anyway.
……….or were you suggesting some more direct action?
Do nothing and nothing happens.
Bob Whysman- Registered: 23 Aug 2013
- Posts: 1,948
#18
Jan Higgins wrote:I am now totally p***ed off with HSBC as I still cannot access my account or see how much is in there after roughly
TEN days, luckily I know roughly what is in there. I am still waiting for a new physical key after 7days that they are supposed to be sending as the last one is faulty.
Hi Jan,
If your secure key is not showing anything on the screen it might be the battery has failed.
I have just vandalised an HSBC key that I no longer use and tried a new battery in it and it worked!
If you warm the key somewhere (under your armpit?)! Then carefully peel down the black cover on the back you will see the battery holder. Remove the old 2016 battery and replace. It’s worth a try!
I didn’t have another 2016 battery but it worked with a 2032 held in place.
Perhaps you could enlist the help of a family member if that would help you.
G.
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Do nothing and nothing happens.
alexiatrade- Registered: 10 Oct 2018
- Posts: 89
#19
Wait until AI kicks in.......................and it will
Keith Sansum will be in a terrible muddle......he will not know who he talking to....Man or Machine.....
Wake up to the fact.we are surplus to requirements......indespensable........
Bob Whysman- Registered: 23 Aug 2013
- Posts: 1,948
#20
AI is widely used already Alexiatrade by many internet browsers and companies like EDF and Argos are already using it in text replies, and feedback sites.
We certainly won’t become indispensable, more like dispensable!
Do nothing and nothing happens.
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