howard mcsweeney1- Location: Dover
- Registered: 12 Mar 2008
- Posts: 62,352
This sign has just appeared in my GPs surgery, I don't have a problem with being treated by the senior nurse but don't see how the reception are qualified to judge who patients should see.
"The NHS is experiencing unprecedented demands and GP surgeries have to manage their patients with less doctors. We have therefore changed our appointments to improve our patient care.
All our staff are trained to ensure you are helped by the right member of the clinical team. Please give them as much information as possible when making appointments so they can direct you to the clinician who is most suitable to help you. "
Reginald Barrington
- Location: Dover
- Registered: 17 Dec 2014
- Posts: 3,259
"All our staff are trained to ensure you are helped by the right member of the clinical team."
That bit there would be my guess!
Arte et Marte
Jan Higgins
- Location: Dover
- Registered: 5 Jul 2010
- Posts: 13,895
The receptionists have no right to know what is wrong and many nurses can be better than seeing a doctor.
I think I would answer chest pain if asked simply to bypass them. A better notice would be along the lines of "if you have a cold take paracetamol, drink plenty of fluids and stay at home, do not waste NHS time".
Brian Dixon and howard mcsweeney1 like this
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I try to be neutral and polite but it is hard and getting even more difficult at times.
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howard mcsweeney1- Location: Dover
- Registered: 12 Mar 2008
- Posts: 62,352
About 3 years ago I suddenly developed chest pain(this was on a Friday evening) by the end of the weekend it had got steadily worse being unable to eat or sleep properly. By Monday afternoon I decided to push my luck and went down the surgery and asked to see a doctor. The receptionist asked me if a senior nurse could help and I agreed. The examination was the most thorough I can remember and she diagnosed a lung infection, prescribed me an extra strong antibiotic which cleared the problem in two days.
Button and Brian Dixon like this
Button
- Location: Dover
- Registered: 22 Jul 2016
- Posts: 3,065
It's a question really of how one gets to see an NP (Nurse Practitioner) - whose training includes knowing when to escalate to a GP (General Practitioner). Given that training, I personally have no problem in Reception routing me to either.
Judith Roberts likes this
(Not my real name.)
Keith Sansum1
- Location: london
- Registered: 25 Aug 2010
- Posts: 23,942
This has always been an issue for,'
I don't wish to discuss inn public with an untrained medical person my probs
that's why I see the doctor/nurse in private
ALL POSTS ARE MY OWN PERSONAL VIEWS
Jan Higgins- Location: Dover
- Registered: 5 Jul 2010
- Posts: 13,895
I did not think it was worth starting a new thread for this bit of advice.
"NHS advice on how to treat norovirus includes staying hydrated, taking paracetamol, and washing hands regularly with soap and water to prevent spread, as alcohol hand gels do not work.
Staying at home from work or school for two days after symptoms clear is also recommended, to further prevent the spread of the illness."
https://www.kentlive.news/news/health/public-health-england-issued-warning-2289597?fbclid=IwAR07YTqaLMphybJDe0ZggS4CyEAj4JRpiDpO0OP9p8YMTMbQkp89-ncqnQUBrian Dixon likes this
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I try to be neutral and polite but it is hard and getting even more difficult at times.
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Button- Location: Dover
- Registered: 22 Jul 2016
- Posts: 3,065
Note the bit about alcoholic handgels not working - a point that also appears in the MCA/cruise industry code of practice.
Jan Higgins likes this
(Not my real name.)