Guest 649- Registered: 12 Mar 2008
- Posts: 14,118
#1
I got a sunhouse as a kit on the Pc because it did not cost so much,but parts were missing the wrong size roof to the rest of it and windows missing,but told the lads that were puting up carry on put it right as you go and I will try and get the over spend back from the company after,well thay done that,and I phoned them up told them what had happen and would they make good the expayment I paid out to have it put right,they aske me to send a email telling them what was wrong and send photos of the greenhouse showing the parts that was not right,I done all of that,and they said we will let you know what we are going to do about it.I was asking for a ex £80 only just for the ex labour cost.well today they got back to me saying the glass for the windows will come in the next few days,(good) but they will not pay me the £80 even after they agree the parts were not right.They said because I had it put right myself they would not payout,said I should have got back to them first.But it was the week end and their office was closed and it was half build and raining I could not wait ,if I had done the cost would have been much higher,because the builders would have to stop then come back again.But they will not pay up.I will keep trying but do not hold out much hope,the company are world stores,it does say in small print to call them ,but as I said it was the weekend, do you think they should have paid out?or am I wrong in my thinking.
Guest 696- Registered: 31 Mar 2010
- Posts: 8,115
#2
It seems the firm is in the right, Vic.
They would have done the work free of charge. Any other firm or persons doing the work instead is not their liability.
Jan Higgins
- Location: Dover
- Registered: 5 Jul 2010
- Posts: 13,931
#3
Whenever a delivery or item is wrong you should always contact the company you bought it from straight away so they have an opportunity to correct things. A simple phone call or email usually results in a satisfactory outcome, a great shame you did not do that Vic, so I think you were wrong.
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I try to be neutral and polite but it is hard and getting even more difficult at times.
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Guest 649- Registered: 12 Mar 2008
- Posts: 14,118
#4
You can not tell till you put it up. then you find out.
Guest 698- Registered: 28 May 2010
- Posts: 8,664
#5
Usually the instructions say lay it all out and check its all there first. If that really wasn't possible then make sure you have an accurate record of everything and ask them again. If they say no, tell them you will take them to the small claims court.
I'm an optimist. But I'm an optimist who takes my raincoat - Harold Wilson
howard mcsweeney1- Location: Dover
- Registered: 12 Mar 2008
- Posts: 62,352
#6
i thought that the refusal was due to the purchaser making amendments before contacting the seller.
Guest 649- Registered: 12 Mar 2008
- Posts: 14,118
#7
We are talking about a sunhouse here not a table,.
Jan Higgins- Location: Dover
- Registered: 5 Jul 2010
- Posts: 13,931
#8
Most things that have to be assembled come with a check list. I know our self assemble garden shed did, so we checked all was there down to the last screw using the check list.
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I try to be neutral and polite but it is hard and getting even more difficult at times.
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Guest 649- Registered: 12 Mar 2008
- Posts: 14,118
#9
Still puting it right today, must say not happy about it,
Guest 641- Registered: 12 Mar 2008
- Posts: 2,335
#10
I did exactly the same with our summerhouse and shed Jan, as you say down to the last screw, Ooh Missus!
