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  That wordy hot air - sometimes described by reg as gobbledegook - is simply the tools of the trade, the words used to describe in words understood by the tradespeople what is going on. It amazes me that people expect to understand everything about management in the same way we understand a menu - we wouldn't expect to understand a mechanics handbook or a surgeons final exam - or at least I wouldn't. It is the same process. Management isn't just doing it but doing it from a height - it is a profession with a professions terminology and training!!

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