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If this post contains material that is offensive, inappropriate, illegal, or is a personal attack towards yourself, please report it using the form at the end of this page.
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Consultants secretaries used to book out patients appointments , so the patient if they had an issue could ring and speak direct to the secretary , now the secretaries are not allowed to book clinics , all apointments are managed through a centreal poutpatient booking service , these are admin staff who work in a call centre environment so the personal touch is lost , no matter how helpful the individual staff are they can only work in a detatched prescribed manner ( sorry for the long winded expalination )
Consultants can only work where they are contracted to work ( I am not defending this ) if a trust or PCT wont fund a service being in a particular area then the Drs cant run a clinic there .
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