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    Over-manning at the insistence of the unions was a major factor, Roger, which increased their cost base unbearably. Also surly and sloppy customer service which we experienced several times before abandoning SeaFrance permanently years ago. But you are right about the cavalier attitude to the timetable. We lost count of the number of times our sailing was cancelled for 'technical reasons' when they didn't have enough vehicles to fill a ship at quiet times.

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