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  It may well be people not using the system properly, but two things about that:
  
  1 - systems need to be clear to all, and LAs always have to aim for the lowest common denominator when creating workable systems
  
  2 - perhaps the collectors did to those people what they did to us: failed to empty the wheelie properly leaving it half full, and thereby create a backlog that they won't collect because it is more than the wheelie bin will take and they won't take black bags........

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