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  Most utility businesses and large companies send an automated response to e mails which means they can't claim not to have received a letter or remember a phone call.
  
  The postal service has gone seriously downhill with most people complaining of late delivery times. The Royal Mail made a grand announcement some years back that businesses would get their post before householders. Fine if businesses all operated from industrial estates but in modern Britain many people work from home or have a business in an otherwise residential street. How does Pencester Road work for example with businesses on the ground floor and flats above?

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