Guest 699- Registered: 3 Jun 2010
- Posts: 292
now the sentences are being handed out for rioters , looters and people receiving lootted property
i think they should sort out any shoplifting next
about 30 years ago i done some store security in sussex and we chased people , hanged on cars and had people hand back stolen items and said sorry but the common theme was at court if they stole say a bottle of £10 whiskey they got fined the value of item and £10 on top ---which was a joke
so now it should be a month inside for these people , same for the gang in medway we are told to watch out for who are pinching ladies purses for handbags when distracted
Guest 710- Registered: 28 Feb 2011
- Posts: 6,950
Oh goody. An easy one.
Instead of employing security guards, CCTV, bar-codes and doorway scanners etc. why not return to counter service?
Ignorance is bliss, bliss is happiness, I am happy...to draw your attention to the possible connectivity in the foregoing.
Guest 655- Registered: 13 Mar 2008
- Posts: 10,247
The way people like to shop has changed Tom. People like to browse and with the sheer range of products they like to look at the different widgets and compare. Imagine if Boots was all counter service, the huge number of people needed to serve customers wanting to look at this, compare that. The ques!! The cost would be massive and would all get passed on in pricing, it would have to be!!!
Keith Sansum1
- Location: london
- Registered: 25 Aug 2010
- Posts: 23,942
somtimes ron its the bad layout of shops tha makes it easier to shoplift
if your that way inclined
ALL POSTS ARE MY OWN PERSONAL VIEWS
Guest 710- Registered: 28 Feb 2011
- Posts: 6,950
Yes, Barry. All this employment...terrible.
What of any additional costs?
Why no mention of the savings?
[leaving aside the fact that it takes two members of staff to stand about and comment on my lack of understanding of the workings of a shop's automated teller system that they have been trained to use]
For every 'saving' such shopping freedoms deliver there is also the cost in unemployment which requires either increased taxation or general disdain and abandonment.
Added to this is the absolute requirement to any retail business of customer spend. Where are these customers to come from if every effort is made to do away with employing people to deal with people plus the fact that many of these supposed innovations take money out of our economy and off to pastures foreign.
Why is that your every thrust is to increase the need for public spending coupled with an absolute abhorrence of taxation?
Why not, in this day and age, allow for browsing and comparisons to be done online and bring the joy of the personal touch back into retailing?
Ignorance is bliss, bliss is happiness, I am happy...to draw your attention to the possible connectivity in the foregoing.
Keith Sansum1- Location: london
- Registered: 25 Aug 2010
- Posts: 23,942
ron
nip over to boots folkestone and watch the security guard there
nowt gets p;ast him
and if they get outside the store hes like a greyhound
dedication never seen owt like it
ALL POSTS ARE MY OWN PERSONAL VIEWS
Guest 655- Registered: 13 Mar 2008
- Posts: 10,247
Tom people just do not want that service any more. Overall the cost would be a lot higher than now and prices would be pushed up. You have to be realistic, not to mention the difficulty of finding suitable staff - you certainly would not employ any of the scruffy 'gangsta' speaking herberts around!
Actually, I think people do want that service. If more people were employed to be presentable and helpful de facto there would be more presentable and helpful people. D'oh!
Guest 683- Registered: 11 Feb 2009
- Posts: 1,052
We are told that we no longer want this sort of service but in reality it suits the big business model of maximising profit. It's got nothing to do with what the consumer wants.
Guest 710- Registered: 28 Feb 2011
- Posts: 6,950
Yes. Dear Barry. I must be less naive and more realistic and just as soon as I can drag myself away from all the time being right, I promise to give these a go.
I have a little more to add, but as it would detract from this thread's intent I shall hie myself to your own page.
And anyway much more space is needed here for the comments of shoppers.
Ignorance is bliss, bliss is happiness, I am happy...to draw your attention to the possible connectivity in the foregoing.
Keith Sansum1- Location: london
- Registered: 25 Aug 2010
- Posts: 23,942
morrissons has shown customer focus has made the world of difference
ALL POSTS ARE MY OWN PERSONAL VIEWS
Ross Miller
- Location: London Road, Dover
- Registered: 17 Sep 2008
- Posts: 3,706
I love the personal service one gets in small independent shops and market stalls. I am happy to pay the little extra it costs to get treated and served like a valued customer rather than profit fodder.
"Dream as if you'll live forever. Live as if you'll die today." - James Dean
"Being deeply loved by someone gives you strength,
While loving someone deeply gives you courage" - Laozi
Guest 643- Registered: 12 Mar 2008
- Posts: 1,321
Well said Ross - totally agree
There's always a little truth behind every "Just kidding", a little emotion behind every "I don't care" and a little pain behind every "I'm ok".
Keith Sansum1- Location: london
- Registered: 25 Aug 2010
- Posts: 23,942
those that do show care to the customer(such as morrisons)
that little touch, makes people go back again and again
ALL POSTS ARE MY OWN PERSONAL VIEWS
Guest 645- Registered: 12 Mar 2008
- Posts: 4,463
Having had the privilege or misfortune of having travelled extensively I find that where ever I go shoppers overseas are welcomed,helped and valued. The large department stores employing a small army of assistants only too pleased to point you in the right direction or help you find items you are searching for.
I love shopping in the Philippines where hoardes of lovely uniformed assistants are on hand to carry your shopping,help you pack,wrap or gift wrap with care for free your purchased goods and greet you with a smile. If your lucky and a terrible flirt lke me you can always ask one out for a coffee....
Even in America your still greeted with a smile addressed as sir or ma'am. I wonder whatever happened to the ''customer is always right''..
Marek
I think therefore I am (not a Tory supporter)
It seems we do really want to be treated like people, with a bit of good old fashioned customer care. Who'd have thought it........
Guest 698- Registered: 28 May 2010
- Posts: 8,664
I can remember Alistair Cook, the BBC's new York correspondent for many years, relating an incident in Manhattan before he had got used to the Noo Yoik accent. Having paid the assistant in a shop for his goods, she said something he didn't quite catch. Beg your pardon? he said, the reply came, I said Have a nice day, are you f****** deaf or something?
I'm an optimist. But I'm an optimist who takes my raincoat - Harold Wilson
Keith Sansum1- Location: london
- Registered: 25 Aug 2010
- Posts: 23,942
yes and why shouldnt we expect it
ALL POSTS ARE MY OWN PERSONAL VIEWS
Guest 700- Registered: 11 Jun 2010
- Posts: 2,868
I do agree with you all, customer service is most important. Bad service kills custom.
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