howard mcsweeney1- Location: Dover
- Registered: 12 Mar 2008
- Posts: 62,352
6 December 2010
18:5183465i think that once the media get their teeth into this one the problem will be solved in a matter of hours, hopefully the bank will agree a compensation package for you.
the fall out on this one will reverberate on the bank, go for what you can get once it is resolved.
6 December 2010
21:1783516Too right - bloody banks. Good wishes to your son.
howard mcsweeney1- Location: Dover
- Registered: 12 Mar 2008
- Posts: 62,352
7 December 2010
14:4183580a report on bbc south east news has forced the bank to unfreeze the account and apologise.
Guest 671- Registered: 4 May 2008
- Posts: 2,095
7 December 2010
15:2883583A big grovelling apology I hope? Totally over the top and unnecessary.
No one should have to go to those lengths to solve a problem.
I had similar problem with Barclays with a totally different outcome.
I tried to buy £500 worth of euros from the Post office over the internet and it was immediately rejected, before I could try again, thinking I had done something wrong, I received a phone call from Barclays asking me if it was me that was trying to make the purchase, I gave them my security ID, they immediately allowed the transaction and I thanked them for their diligence. They were polite and apologised for the inconvenience. It was a minor annoyance but I might have lost my card and might have lost money had they not been on the ball.
"My New Year's Resolution, is to try and emulate Marek's level of chilled out, thoughtfulness and humour towards other forumites and not lose my decorum"
Jan Higgins
- Location: Dover
- Registered: 5 Jul 2010
- Posts: 13,888
7 December 2010
17:3583599I came home from work turned the TV and it was half way though the item. The bit that really registered with me was the reporter said they had a response from Santander about 3/4 of an hour after the BBC had contacted them.
The power of adverse publicity on TV works wonders, whenever I have had a serious problem I always threaten I will go to the media, it is amazing how quickly the problem gets sorted.
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I try to be neutral and polite but it is hard and getting even more difficult at times.
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Guest 698- Registered: 28 May 2010
- Posts: 8,664
7 December 2010
19:5483620I hope my contacts have helped solve this outrageous episode. Meanwhile there is a Facebook group called Santander Sucks which you might like to join.....
I'm an optimist. But I'm an optimist who takes my raincoat - Harold Wilson
7 December 2010
20:3083625Yes Peter your contacts certainly helped - as you may have seen it was on the TV this afternoon - I have not seen the article myself as I have been at work and it was not on this evening's news.
Santander contacted me within 2 hours of filming and apologised, removed the tag from my account and have offered to make a donation to the help for heroes - which I have requested confirmation. I will be receiving a written apology for this outrage and have been assurances that this will be investigated further.
That as it may be, but my account is in the process of being closed down, I have been a customer for over 15 years and I have never experienced such bad customer service in all those years.
Thank you for all your support and comments, roll on to finding the items that I need to get for my son-in-law now :)
7 December 2010
21:2783631Guest 651- Registered: 12 Mar 2008
- Posts: 5,673
7 December 2010
21:5683634I have had calls from my bank before when I have done an online transaction abroad - a very handy thing to have but I can see the problems with these automated systems...
Been nice knowing you :)
Guest 657- Registered: 13 Mar 2008
- Posts: 3,037
7 December 2010
22:1083637I'm glad it's been resolved Terrismark, pity it had to take this do do it though.
Jan Higgins- Location: Dover
- Registered: 5 Jul 2010
- Posts: 13,888
7 December 2010
22:5883639I hope Santander make a very large donation to Help For Heroes it is such a deserving charity. I am so glad everything is sorted for you all.
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I try to be neutral and polite but it is hard and getting even more difficult at times.
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Guest 653- Registered: 13 Mar 2008
- Posts: 10,540
8 December 2010
08:1883655Well done Terrismark and all who helped.
Good to see it on the TV last night and good to see Santander apologise, but it shows it was an error on their part, not just part of their security measures.
Roger
9 December 2010
02:0883763Well I can say that we actually liased with the Families Officers before this was filmed, today Donna had a phone call from them to say well done, and a big thanks as they have had many families in the same situation, I have asked them to speak to the lovely lady at the BBC News Siobhan to see if there is anything that they can do, this is obviously a national thing, that a bigger awareness needs to be highlighted.
Guest 650- Registered: 12 Mar 2008
- Posts: 542
9 December 2010
07:2483764May I say how pleased we are that this has been resolved. Oh, the power of the media!
But it takes someone special, who will lead and follow it through, to address this. We all know banks have to be careful, but when one hits a brick wall of total unreason (and normally just at yhe weekend too, when all one can get is a recorded message repeating "all our offices are closed") it can cause a lot of distress and hardship. It may not matter to "them" but the damage it causes the individual is beyond calculation.
Well done for doing this, and it seems you've highlighted a serious problem and have been a spokesperson for many others. This demonstrates it's something that needs investigating and fixiung, and I hope that the first steps now have been taken to do so.
Let's hope you can now get on without hindrance with the really important job - making it the best Christmas possible for your family.
Guest 698- Registered: 28 May 2010
- Posts: 8,664
9 December 2010
10:3483781Hear, hear.
PG.
I'm an optimist. But I'm an optimist who takes my raincoat - Harold Wilson