Do wake up everyone. 1st of August is the normal regular collection date from this address. No one has actually moved anything forward by one minute.
https://secure.dover.gov.uk/streetcollections/. Praise where praise is due, but when none is due, none should be given really. The rubbish bin will be allowed to overflow and crap up the area until the day that the area is due its normal routine clean-up and rubbish collection. Sue may have asked/alerted the relevant officer, but he/she has basically said that nothing will be done until the routine due date, so no extraordinary action has been taken to clean the mess up at all.