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    Customer Care is a cornerstone of private companies. For sure there are other considerations, but they are not mutually exclusive. If, as you say - and we all know - the NHS is nor perfect (and some...) we should look at ways of improving it - this is one of those ways. It would be foolish not to fully explore ALL options. If contracts are managed effectively, audits thorough, and returns based on measurable and clinically sound outcomes I am not sure what the problem would be........

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