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    A shop assistant inside the shop may not necessarily be allowed to effect an arrest even on the premises, let alone chase someone down the street, fling the person against a shop window after retrieving the item, and then holding them on the icy ground in Winter for an hour.

    Or does anyone believe any person would voluntarily run against a shop window? He was flung against it after trying to run off without the item, after it had been retrieved, most probably.

    A security guard in a shop, who is trained, wouldn't be allowed to do half of all that!

    We're not just talking here of retrieving an item, but of someone going far beyond their duty and beyond reasonable reaction.
    Nothing to do with self-defence either.

    As said, I'd have dialed 999 immediately and denounced the shop assistant.

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