The post you are reporting:
Locally, we can't do much about the traffic, although it can depend on what causes the hold-ups, but we can do something about how we welcome the cruise-passengers.
Each time I've been down to the Cruise Welcome Desk, there has only been one person there (and one person on the currency exchange) and a long queue of frustrated cruise passengers.
There should be at least two people there, possibly 3, with one of them talking to those in the queue about information on what to see and how to get there - promoting Dover sites first if possible.
I understood that a lot of the determining factor about which port to call in to, is two fold:
1 for the actual cost of berthing and the facilities and abilities to load on whatever is required;
2 is more about what is close- by to take a day-excursion to (London, Leeds Castle, Canterbury etc.), more than what is in the actual port/town the ship has called in to.
As we all know , the cruise companies make a lot of money on their excursions and would prefer their passengers not to go in to the local town, so they don't give much if any information about it, on board ship.
From the cruise-companies point of view, Dover is just a Port of call for London, not for people to discover what's here - so you are right Kevin, with increased competition from other Ports, we really must try harder - which is where the Town-Team Manager/Co-ordinator comes in.
Roger