Guest 1535- Registered: 27 May 2015
- Posts: 399
#1
Complaints about EKH services/staff[U][/U]
EKH complaints team is a new service that started in October 2017 following a restructure of the organisation.
You will have no name to emails when EKH respond to you and you will not have the name of the officer who will be investigating and responding to your complaints also. You will only have an an email signed - Complaints Officer East Kent Housing
CONTACT;
complaints@EASTKENTHOUSING.ORG.UK
complaints@eastkenthousing.org.uk
No phone number has been given for the complaints Team.
[U]Subject Access Requests and Freedom of Information Requests:
[/U]
Since 2017 East Kent Housing are now responsible for carrying out and discharging SAR & FOI. Subject Access Request is information held about you. This may be held by EKH under your Tenancy file or other locations connected to EKH.
.
The below email is also for contact for your SAR & FOI requests.
complaints@EASTKENTHOUSING.ORG.UK
complaints@eastkenthousing.org.uk
[U]
Neighbour Hood Managers[/U]
East Kent Housing no longer have NHMs for a specific area anymore.
If only everyone could be kind and honest what a better world we would be in.
Guest 1535- Registered: 27 May 2015
- Posts: 399
#2
The above is the information I have, but check with EKH though
If only everyone could be kind and honest what a better world we would be in.
Keith Sansum1
- Location: london
- Registered: 25 Aug 2010
- Posts: 23,948
#3
Hi
I have no need for this infor and havn't been approached needing the number but will pass it on if it's ever required
Guest 1535 likes this
ALL POSTS ARE MY OWN PERSONAL VIEWS
Guest 1535- Registered: 27 May 2015
- Posts: 399
#4
The above information on changes to Neighbour Hood Managers is being challanged as EKH have not offically stated to its Tenants about those changes. This information came direct from DDC on behalf of EKH as EKH wont say anything at all.
It seems there was a system - Neighbourhood manager for each area upto 800 properties or over each NHM to manage. That manager had a email address and mobile number so as to manage tenants in his area, from what is seen. Now its being said; East Kent Housing no longer have NHMs for a specific area anymore. So where does this leave the area's and tenants in those area's unable to contact a direct manager to help them and with information. So this information will be challanged to its accuracy as there is thousands of tenants who rely of NHM's in their areas.
Guest 2514 likes this
If only everyone could be kind and honest what a better world we would be in.
howard mcsweeney1- Location: Dover
- Registered: 12 Mar 2008
- Posts: 62,352
#5
Slightly off topic but read this elsewhere.
Last Friday night as the 'Beast from the East' was on the rampage, my daughter's council owned house sprung a major leak, which affected the electrics resulting in her getting a nasty shock. She made multiple calls to EKH..Mears..P&R.. eventually Mears sent a man who cut a hole in the ceiling, and left!
Reginald Barrington
- Location: Dover
- Registered: 17 Dec 2014
- Posts: 3,261
#6
I would assume there is more to that or would they still be without electricity and water pouring in?
Guest 2514 likes this
Arte et Marte
howard mcsweeney1- Location: Dover
- Registered: 12 Mar 2008
- Posts: 62,352
#7
Apparently Sir Peter Wallace spent all weekend on the phone to all concerned and the necessary repair work was eventually done. I don't know how he got involved as it certainly wasn't in his ward.
Guest 1535 likes this
Reginald Barrington- Location: Dover
- Registered: 17 Dec 2014
- Posts: 3,261
#8
Far play too him he's not afraid to get involved.
Guest 1831 likes this
Arte et Marte
Guest 1831- Registered: 1 Sep 2016
- Posts: 395
#9
Last Friday night as the 'Beast from the East' was on the rampage, my daughter's council owned house sprung a major leak, which affected the electrics resulting in her getting a nasty shock. She made multiple calls to EKH..Mears..P&R.. eventually Mears sent a man who cut a hole in the ceiling, and left! I contacted Peter Wallace..in desperation..and he was amazing! Over the weekend he made many calls and involved other Councillors, attempting to get the tradesmen out to make the house safe for her and the children(electricity + water + small children being a dangerous combination.!) You are so fortunate , in Dover, having Councillors of this calibre. Heartfelt thanks Peter .
---------------------------------------------------------------
The above note of appreciation, was put on Dover for Dovorians . As a genuine thank you.
Just thought you should all know the full facts. It seems Howard McSweeney is always looking for additional material from Facebook. Well he does, and it shows on this Forum.
However, the above comments from him #7 are spiteful.
Peter Wallace / Ann Napier / and John Heron are incredible Councillors.
Many people, are genuinely thankful to them, in this harsh society.
Ross Miller and Guest 2514 like this
Guest 1831- Registered: 1 Sep 2016
- Posts: 395
#10
Dianna Jones May I help? The "" necessary repair work "" certainly wasn't done.. nor has it been to date.. the entire system is a total shambles, and certainly not up to even the minimum standards to be expected. My commendation of Councillor Wallace was purely based on the fact that a woman, on her own with children, faced with potentially life threatening,situation ,having been knocked unconscious by a massive electric shock due to water ingress within the property wiring system, and having received absolutely no help from those who are contracted to sort out such issues, asked me, her mother, by phone what else she could do, and I contacted Peter Wallace, who, as you rightly state is not in her (or my ) ward, but who is well known as one of the few Councillors who can be relied on to help anyone in genuine need. That was on Saturday , early hours.. he remained in touch throughout the weekend.. as his wife will testify! Your really nasty and bitchy comments, as posted by Christine (above) says a whole lot more about your character , Howard Mcsweeney, than it does about anything else.. get gone fool!
Reginald Barrington- Location: Dover
- Registered: 17 Dec 2014
- Posts: 3,261
#11
Nasty bitchy comments? I read Howard wondered how Peter got involved?
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Arte et Marte
Guest 2514- Registered: 9 Mar 2018
- Posts: 6
#12
Peter Wallace got involved when the tenants mother asked for his help.
Reginald Barrington likes this
Guest 2514- Registered: 9 Mar 2018
- Posts: 6
#13
Reginald Barrington wrote:I would assume there is more to that or would they still be without electricity and water pouring in?
They are still without electricity in some area.
Captain Haddock
- Location: Marlinspike Hall
- Registered: 8 Oct 2012
- Posts: 8,397
#14
I have a lot of respect for the Wearside Wonder - the time and effort he puts into his council casework putting many others (myself included) to shame. When someone is in need of immediate help, as outlined above, and one has the ability to assist, I don't think 'ward boundaries' come into the equation.
Jan Higgins, Guest 1997, Guest 1831 and
3 more like this
Jan Higgins, Guest 1997, Guest 1831, Guest 2514, Guest 1292 and Reginald Barrington like this
"The world is still a weird place, despite my efforts to make clear and perfect sense of it".
Dr. Hunter S Thompson
Guest 2514- Registered: 9 Mar 2018
- Posts: 6
#15
Thank you , 'Captain Haddock. When folk are scared, and in danger, it's heartening to know there are elected representatives willing to put themselves out, to help, whatever the 'Ward' they are in, indeed..to be fair, whatever else are they elected for?
Guest 1831 likes this
Guest 1535- Registered: 27 May 2015
- Posts: 399
#16
howard mcsweeney1 wrote:Apparently Sir Peter Wallace spent all weekend on the phone to all concerned and the necessary repair work was eventually done. I don't know how he got involved as it certainly wasn't in his ward.
Well I am glad he did I do believe Cllrs can get involved, shows some are working outside their own area putting in an extra mile.
Guest 2514 likes this
If only everyone could be kind and honest what a better world we would be in.
Guest 1535- Registered: 27 May 2015
- Posts: 399
#17
christine.a wrote:Last Friday night as the 'Beast from the East' was on the rampage, my daughter's council owned house sprung a major leak, which affected the electrics resulting in her getting a nasty shock. She made multiple calls to EKH..Mears..P&R.. eventually Mears sent a man who cut a hole in the ceiling, and left! I contacted Peter Wallace..in desperation..and he was amazing! Over the weekend he made many calls and involved other Councillors, attempting to get the tradesmen out to make the house safe for her and the children(electricity + water + small children being a dangerous combination.!) You are so fortunate , in Dover, having Councillors of this calibre. Heartfelt thanks Peter .
---------------------------------------------------------------
The above note of appreciation, was put on Dover for Dovorians . As a genuine thank you.
Just thought you should all know the full facts. It seems Howard McSweeney is always looking for additional material from Facebook. Well he does, and it shows on this Forum.
However, the above comments from him #7 are spiteful.
Peter Wallace / Ann Napier / and John Heron are incredible Councillors.
Many people, are genuinely thankful to them, in this harsh society.
Was she not offered emergancy accomadation 'A hotel' until work done. East Kent Housing took on Mears they are responsible for the service thats being given and should work with them if problems. If this lady was in or still is in these circumstances then EKH should be putting her and her children into a safer accomadation until the work is done to standards and the property safe. A hotel is cheaper than someone's life, cost of that hotel may speed up the works if these works take longer.
Did EKH contact back and did they offer help as this was life threatening problem here with children also by the sounds of it.
If only everyone could be kind and honest what a better world we would be in.
Guest 1535- Registered: 27 May 2015
- Posts: 399
#18
Captain Haddock wrote:I have a lot of respect for the Wearside Wonder - the time and effort he puts into his council casework putting many others (myself included) to shame. When someone is in need of immediate help, as outlined above, and one has the ability to assist, I don't think 'ward boundaries' come into the equation.
Good I am glad there is no bounderies because I beleive there are some that are 'sxxt only wanting the extra money doing nothing at all whatsoever bare min required from them or dont have a bloody clue what to do or even care.
Guest 2514 likes this
If only everyone could be kind and honest what a better world we would be in.
Sue Nicholas- Location: river
- Registered: 12 Mar 2008
- Posts: 6,025
#19
I can understand Howards comments .In my experience I found it useful out of courtesy to advise the complaintants Ward Councillor that I had been requested to get involved .I often helped people outside my own Ward.EKH need a good revamp of their services.The leadership seems to be wanting.This sort of situation would not have happened when it was DDC .
Guest 1997- Registered: 3 Mar 2017
- Posts: 148
#20
It's really quite painful reading this thread.
Do we know whether the constituent's own councillor was contacted in the first place and, if so, what happened?
The EKH issue seems to be a much larger question. Is it a case of another failing privatised contract? A Carillion on a much smaller scale? I'd like to hear the opinions of those more involved with these matters. Are services being managed for ideology's sake rather than efficacy?
