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    John - I understand your frustration. This is because of Money Laundering Rules laid down by the EU. These are very strict and if not followed properly jail could becon for the individual who did not follow the rules properly. That does not excuse anyone for poor service or not making the requirements clear.

    I am authorised by the FSA to verify and certify identity. Yet there are some institutions, deposit takers specifically, that will not accept my verification. Insurance and investment companies though are a lot better in this.

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