It's the rules, don't you know!
I had a similar experience getting myself approved as a signatory to a community group account, took in pages 2,3 and 4 of my latest utility bill, not acceptable, "we need to have page 1 as well" But page 1 has nothing about me on it, just advertising guff so I've binned it, they still needed to see it.
Would they have asked for your grandson's signature when you took him in?
