Brutish...
- 21 November 2010 21:1681057scottish power have announced a price hike of 8.9% on gas and 2% on electricity starting next week.
so much for shopping around. - Brian Dixon
- Location: Dover
- Registered: 23 Sep 2008
- Posts: 23,940
22 November 2010 08:0381072howard,cheack post 3.i did mention scotish power on the 12th november. - 27 December 2011 16:20144269they never disappoint, this morning i awoke to an e mail from them demanding to know why i had not settled my last bill.
i always pay over the odds in summer so that the winter bills do not hit hard, so i logged onto my account and they confirmed that i was 150 quid in credit.
the e mail asked me to ring them straight away if i had a query, yes you've guessed it they are closed down for the holiday. - Jan Higgins
- Location: Dover
- Registered: 5 Jul 2010
- Posts: 13,931
27 December 2011 18:19144293Are you sure it is not a spam email, I had a spam one from Paypal this morning.-----------------------------------------------------------------------
I try to be neutral and polite but it is hard and getting even more difficult at times.
------------------------------------------------------------------- - 27 December 2011 18:25144295no jan it led straight back to their website, they quoted my reference numbers and all the correct stuff.
they are a totally clueless organisation, for the latest bill they asked me for a reading so i sent them it.
i then got an e mail by return thanking me for the reading, the two weeks later they said as i had not given them a reading they were sending me an estimated bill.
not the first time that has happened. - Jan Higgins
- Location: Dover
- Registered: 5 Jul 2010
- Posts: 13,931
27 December 2011 18:31144297In that case I would email them, I never phone companies with a query any more that way I have proof of their reply.-----------------------------------------------------------------------
I try to be neutral and polite but it is hard and getting even more difficult at times.
------------------------------------------------------------------- - 27 December 2011 18:36144302no point in e mailing them for the reason given in post 25.
- 10 January 2012 13:21146578words verty nearly fail me with british gas, have a letter from them now demanding that i pay them £.140 despite ny account being in credit for more than that.
this time i rang them and after endless hanging on and punching in stuff on the keypad i got put through to someone who spoke a language that was new to me.
so frustrating. - 10 January 2012 13:41146582My experience with BG is thus.
I paid for my gas by Key, so pre-paid for gas before using it.
Out of the blue, I received quarterly bill for £148.00. Rang them to tell them I prepay with key and do not have quarterly account. They advised I Ignore this letter.
More demands, more phone calls.
Then I received pay up or we will cut you off letter.
Come on then cut me off if you want to.
An engineer came, saw our key meter and asked where we were hiding our quarterly meter? He left very embarrassed after not finding one and I changed supplier.
BG sent me final bill stating they owed ME, £148, bearing in mind that was impossible because I paid by key, I requested payment of this outstanding sum and they sent it to me. Thank you GB but Never again.
"My New Year's Resolution, is to try and emulate Marek's level of chilled out, thoughtfulness and humour towards other forumites and not lose my decorum" - 10 January 2012 13:51146583blimey mine is much more straightforward than that.
- 10 January 2012 20:02146641early afternoon i sent an idignant terry nunn style email to b.g requesting clarification.
to their credit they e mailed back a few hours later confirming that my account was in the black.
they then requested my account number so they could find out how the mistake occurred.
my account number was on the e mail they sent me. - Jan Higgins
- Location: Dover
- Registered: 5 Jul 2010
- Posts: 13,931
10 January 2012 21:51146655I am sorry Howard but that made me laugh, how stupid can they get.-----------------------------------------------------------------------
I try to be neutral and polite but it is hard and getting even more difficult at times.
------------------------------------------------------------------- - 11 January 2012 08:25146672Howard , how can they have checked your account and found out you where in credit if they didnt have the account number ? Exchanges like that with companies or people drive me insane , good luck with the continued exchange with them