I cannot find the other thread on which the new Asda is discussed so I am doing a Vic and spreading it around a bit....
I went into Asda for the first time yesterday, and what a dump!!! I know we should be encouraging new business and supporting new shops, but it is a real disappointment. Dingy, badly laid out, lots of nothing at all, poor checkouts, a real downer. Although as I do not use Asda as a rule and have not been in one for years so that might simply be Asda for you! But I had not heard bad things about it before.........won't be going back - Morrisons has a better choice, is more pleasant to shop in and is just around the corner for me when I have forgotten stuff. Main shop done elsewhere.
Keith Sansum1
- Location: london
- Registered: 25 Aug 2010
- Posts: 23,942
The other day the shelves were nearly empty, tills unmanned except 2 andpeole leaving in droves.
i have no axe to grind wit ASDA but they need to get there act together if they want to compete with morrisons
ALL POSTS ARE MY OWN PERSONAL VIEWS
Brian Dixon
- Location: Dover
- Registered: 23 Sep 2008
- Posts: 23,940
asda by name, nettos by nature.
That, my friend, was very good!
howard mcsweeney1- Location: Dover
- Registered: 12 Mar 2008
- Posts: 62,352
early days, people tend to flock to any new shop that opens therefore depleted shelves.
hopefilly they will soon sort themselves out.
Keith Sansum1- Location: london
- Registered: 25 Aug 2010
- Posts: 23,942
I agree howard, but the general public may not be that patient, with morrison's just across the way
ALL POSTS ARE MY OWN PERSONAL VIEWS
Guest 645- Registered: 12 Mar 2008
- Posts: 4,463
Hopefully the powers that be at Asda read this forum and make the necessary changes. On a general note I am getting totally cheesed off by sales assistants who are unable to smile ,utter please and thankyou's and think they are doing YOU a favour by deeming to serve you.
Marek
I think therefore I am (not a Tory supporter)
It wouldn't happen in the US.
Jan Higgins
- Location: Dover
- Registered: 5 Jul 2010
- Posts: 13,894
Having chatted to lots of people who have come into the shop since Asda opened, I have yet to hear anyone who has anything good to say about the shop. One lady who had compared Asda prices with Morrisons said they were about the same and returned to Morrisons not having bought anything. I still have not been in there so have no opinion as yet.
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I try to be neutral and polite but it is hard and getting even more difficult at times.
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Guest 663- Registered: 20 Mar 2008
- Posts: 1,136
Have to say have never been a fan of Adsa, for me out of all the supermarkets Morrisons comes out on top
howard mcsweeney1- Location: Dover
- Registered: 12 Mar 2008
- Posts: 62,352
agreed morrisons is the best in my book, the only problem being that like many now they do not have a checkout for basket only customers.
they have a self service check out but i don't use them on principle.
Guest 698- Registered: 28 May 2010
- Posts: 8,664
I always use the self service checkouts. I get huge pleasure from shouting "shut up you stupid cow" at the woman hidden in the machinery who keeps telling me to put the item in the bagging area.
I'm an optimist. But I'm an optimist who takes my raincoat - Harold Wilson
Guest 653- Registered: 13 Mar 2008
- Posts: 10,540
It must surely be down to the local manager as to how the store is run; if this is the case, he should be changed before the store loses all its customers.
Roger
Damn cheek. A mans bagging area is his own private business.
Guest 698- Registered: 28 May 2010
- Posts: 8,664
She's the only woman I know who doesn't answer back.
I'm an optimist. But I'm an optimist who takes my raincoat - Harold Wilson
howard mcsweeney1- Location: Dover
- Registered: 12 Mar 2008
- Posts: 62,352
at least all this has solved a mystery, i had doubts that there was a lady hiding under/inside the machine.
a cynic told me that it was a computerised message, some people eh?
Guest 697- Registered: 13 Apr 2010
- Posts: 622
Lousy customer service seems to be the norm nowadays with most retailers. They are more interested in flogging "loyalty" with silly points rather than actually delivering decent service. Sign of the times, I'm afraid. Like banks, gone are the days when decent management ran the shop. The only thing that matters nowadays is the weekly sales target. It's a shame that the marketeers don't get it - loyalty comes from delivering good service, and that's what makes the customer come back.
Jan Higgins- Location: Dover
- Registered: 5 Jul 2010
- Posts: 13,894
Service is one thing Morrisons are very good at, ask where something is and you are taken to it straight away by the friendly staff.
I hate those self service tills which are useless if you have more than a couple of items and as for that female voice Peter mentions,
.
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I try to be neutral and polite but it is hard and getting even more difficult at times.
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howard mcsweeney1- Location: Dover
- Registered: 12 Mar 2008
- Posts: 62,352
agree about morrisons, all very friendly and helpful.
i read somewhere that they have the lowest turnover of staff out of all the big supermarkets.
must be that they treat their staff better and we get the end result.
We are all agreed about Morrisons then. When my Mother and I used to go there for her shopping and a meal they staff were exceptionally helpful and polite. Always fetched the wheelchair and made sure she was comfortable. A pleasure.
