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Canterbury is nearest Tel: 01227 783145, not sure of the extent of their remit but I'm sure a phone call will give you the answer. You can also complain through the ccg for the hospital Dovers is based at the council offices at Whitfield tel: 03000 424700.
You can also speak to complaints advocacy service at any time throughout the complaint process they are a national organisation.
https://nhscomplaintsadvocacy.org/get-advocacy-support/
Good luck
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