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This is a service that I have not yet approached whilst navigating the complaint process, main reason being that I felt my original complaint was presented adequately and I did not require help in making the complaint. My complaint is currently in the office of Charlie Elphicke. Would I still be ok to access the PALS service and do u know at all exactly the assistance their remit boundaries allow them to become involved? Also is there a contact point for them in Dover?
Many thanks for any advice by the way.
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