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    that brought back memories sarah, about 4 years ago i attended the william harvey to get fitted with a digital hearing aid.

    i had been waiting 18 months and despite my protests that it was causing a lot of problems with my work i was told they were inundated.

    i arrived 45 mins before my appointment and noticed that the door was ajar and the technician was logged on to a car purchase website.

    after about 15 mins i coughed loudly thinking he would call me in instead he got up and closed the door.

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