Brian Dixon wrote:jan, i had no problem with pencester road surgery yesterday [ friday ]. dialed the phone number got through to recieptionist and got a phone call back from the nurse prationer an hour later. and thats after 5 minuits of corona virus chit chat ended up no,3 in the que.
And that's five minutes of Corona chit chat that you're paying for.
More than a few times recently I have got through that only to be told that I am 11th or 12th in the queue.
On a couple of occasions I was offered a ring back option. Once it rang me back and I answered to a dead line. The other I answered and just got put through to the same recorded message again. I've mentioned that it doesn't work on more than one occasion but nobody seems inclined to look into it.
No wonder people give up. Perhaps that's what they want?