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  Reading last two posts above perhaps it's time that we stopped act less like grateful patients, sitting for hours dumbly waiting for some grumpy administrator searching for our lost test results, and became more demanding customers.
  
  Perhaps many NHS staff are only 'exhausted and rushed off their feet' because they are working inefficiently?
  
  Both the examples above, if in a local business, would mean it would have gone bankrupt years ago as people took their custom elsewhere, but with the NHS many somehow put up with a crap service (£4.3 billion for clinical negligence last year) and then stand clapping like lobotomised seals in gratitude.

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