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    Couldn't agree more, Diana. With an ageing population, some of the national retail chains need to take a long, hard look at their store layouts. M&S in Dover seem intent on cramming as much into the store as possible so it's impossible for customers to actually look at the proucts. Made the mistake of going into Poundstretcher the other day - an absolute disgrace. More stock on the floor than on the shelves. Clearly never heard of health and safety, nor customer service. I'm afraid this nation of shop keepers is now the worst in Europe as far as cleanliness, customer service, etc. is concerned.

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