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I've just also thought about something else: The very skills that lack in the tertiary sector, the ones that we all value when shopping are the very same skills that supermarkets and online shopping are eroding. When I think back to my time in retail and customer services, it seemed the skills I needed and were most valued by customers most were: Personal presentation, communication, politeness, basic numeracy and use of money and sincere customer care.
It's funny as I wasn't directly taught any of these at school. I did however acquire them through shopping in town with my mum. They are also the very same skills that Mr Leahy is talking about as well as being the ones made obsolete by automated tills and online shopping. Ironic really.
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