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The last time this happened to me, with Virgin. The line is fine, 'e says, try a new cable, 'e says; still not working? You need to go out and buy a new ADSL Microfilter, 'e says cos it would take three days for us to send you one, 'e says...
It WAS a fault on the line, BT bloke came and fixed it...no problem, but five days or so of utter frustration.
If only they had had someone actually check whether the line (connection) was working instead of saying they had checked and all was fine...
Too often nowadays the customer is only there to pay what is asked when it is asked and profits are far removed from any notion of 'service'.
They now have a shiny new cheap-as-chips bank, I hear.
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