Keith Sansum1
- Location: london
- Registered: 25 Aug 2010
- Posts: 23,948
#1
Some of you may have noticed i was missing on forum for 4 days, my internet with sky went down.
after 3 days of rubbish from totally unhelpful technical geezers
the forth day i got a bloke who was totally helpful and here i am
iv not in my 4 years with sky had any probs
but those 4 days were long and frustrating
was on the verge of changing companies
ALL POSTS ARE MY OWN PERSONAL VIEWS
Guest 717- Registered: 16 Jun 2011
- Posts: 468
#2
Sky are famous as having terrible customer service, always taking them days (sometimes weeks in my case) to fix anything.
Keeps politics to myself
Guest 655- Registered: 13 Mar 2008
- Posts: 10,247
#3
Keith - I need very reliable internet for the business and rarely have trouble with my system. If you want to talk to my people email me and I will give you some contact details. I have a local bloke who provides a good personal service and they have a good help-desk as well. They are very good for pricing too.
Guest 710- Registered: 28 Feb 2011
- Posts: 6,950
#4
The last time this happened to me, with Virgin. The line is fine, 'e says, try a new cable, 'e says; still not working? You need to go out and buy a new ADSL Microfilter, 'e says cos it would take three days for us to send you one, 'e says...
It WAS a fault on the line, BT bloke came and fixed it...no problem, but five days or so of utter frustration.
If only they had had someone actually check whether the line (connection) was working instead of saying they had checked and all was fine...
Too often nowadays the customer is only there to pay what is asked when it is asked and profits are far removed from any notion of 'service'.
They now have a shiny new cheap-as-chips bank, I hear.
Ignorance is bliss, bliss is happiness, I am happy...to draw your attention to the possible connectivity in the foregoing.
#5
BarryW gives good advice and has great contacts! I would take his offer!
Keith Sansum1- Location: london
- Registered: 25 Aug 2010
- Posts: 23,948
#6
barryw
thanks for advice
very busy at mo
hope to be in touch at some point
ALL POSTS ARE MY OWN PERSONAL VIEWS