Had a similar call myself at the weekend - won't go into details - but by the time (yet again) I explained where the Western Heights were, what the carpark is, who I am, my shoe size, what I had for dinner, am I going on holiday this year, hear about their family and what they are doing for xmax - they were long gone.....
I even phoned a local 01303 number about it and they just put me back to Maidstone control
