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  Unfortunately Barry it is this contractual approach to servicing the public that has led to a decline. There are things that are impossible to put into contracts that actually make the difference between a good job and a bad one, pride being a good example.
  
  If it were really true that provisions of services were just down to good contracts, contract penalties and contract supervision, then there is nothing stopping us contracting out border control? Or how about national defence? After all capitalists are quite happy to place a price on my recreational facilities and even my health! So why not my liberties and freedom?

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