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    Indeed Andy yet another service to the public being neglected. The plans are for far fewer staff and the public to make declarations online. The problem as I see it as that it could be a few years for a staff member to get around to vetting someone's self assessment and if the applicant has made a wrong calculation they could get a hefty bill. As we know with tax credits applicants have filled in the forms correctly but later they found out they had been overpaid through no fault of their own but still had to pay up.

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