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    They have always been lacking in warmth!! I know they have a hard time - I witnessed for myself a while back how foul some of the people using jobcentres can be (I found a new job, fortunately, before the ink was dry on the forms - which it turned out were the wrong ones anyway........) but there is no excuse for the overall ineptitude and lack of sensitivity demonstrated by some of the people paid to work with the unemployed. Either do the job properly or don't do the job!!

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