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  It all comes down to the perception of service delivery and provision. What too many UK companies have yet to realise is that we are the customers and they need to provide a service - not, as many currently do, act as if they are doing us a favour.
  
  I walked out of a hairdressers today - politely, mind you, not in a huff, and it was before I had started - because the owner was absent and the two she had left in charge were playing loud hip-hop music (it was just me and an older woman there as customers, combined age of over a century!) and the receptionist was sitting at one of the mirrors apparently picking her spots. I don't pay good money to have inappropriate music blared at me because the workers like it (it is a customer attraction - it would have been different if there had been some younger customers there) or to watch staff pick their faces. I like to support local business, which is why I don't use the Essex and London services if I can help it although it would be easier as I work there all week, so I went to another local hairdresser - marvellous! Good cut and friendly appropriate service. I am sorry about the first hairdresser though - I like them, and the guy who cuts my hair there is good. But it isn't the first time the mice have played while the cat was away! I am too old and life is too short to put up with crap.

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