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  We travelled to Edinburgh by train on the first Thursday in December when the snow was at its worst.
  
  We had reserved advance tickets for a particlular train from Kings Cross so left Dover Priory two hours ahead of schedule by rattler which finished at Ashford then waited nearly an hour before catching an unannounced HS train that took nearly an hour to get there - not a word from South East trains of apology or compensation.
  
  The train from Kings Cross was rescheduled to take six hours instead of four and a half but arrived just outside Edinburgh exactly on time. Unfortunately the previous train occupying our platform broke down so we had to wait another hour and a half before it was moved. In spite of it not being the fault of our train company we were given free refreshments after half an hour, and were told before we got off that as we were delayed by over an hour we were due full compensation and how and where to apply. Quite a difference in attitude betweeen the two companies.

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