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  Bizarre decision, given the poor service on the mainline. I know from insiders at the company that even the High Speed service came in below the required punctuality level, the only thing that saved them was the metro services they run through south London
  
  Under national rules a train is only deemed to be late if it is moire than 5 minutes late against its scheduled arrival time. Also rather than refunds being calculated line by line or service type, they are calculated across the whole of the service offered by the TOC

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