Yes, that has been my experience recently. Andy how long did it take to get your money back?
I got a verbal apology on the phone from the branch and a promise that someone would phone me back on Thursday to tell me the money was in my account but no such call came.
. On calling the helpline they have promised to phone me on Friday morning after speaking to the branch - we'll see!
I can feel one of my letters coming on. Grrr
