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  May I say how pleased we are that this has been resolved. Oh, the power of the media!
  
  But it takes someone special, who will lead and follow it through, to address this. We all know banks have to be careful, but when one hits a brick wall of total unreason (and normally just at yhe weekend too, when all one can get is a recorded message repeating "all our offices are closed") it can cause a lot of distress and hardship. It may not matter to "them" but the damage it causes the individual is beyond calculation.
  
  Well done for doing this, and it seems you've highlighted a serious problem and have been a spokesperson for many others. This demonstrates it's something that needs investigating and fixiung, and I hope that the first steps now have been taken to do so.
  
  Let's hope you can now get on without hindrance with the really important job - making it the best Christmas possible for your family.

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