Yes Peter your contacts certainly helped - as you may have seen it was on the TV this afternoon - I have not seen the article myself as I have been at work and it was not on this evening's news.
Santander contacted me within 2 hours of filming and apologised, removed the tag from my account and have offered to make a donation to the help for heroes - which I have requested confirmation. I will be receiving a written apology for this outrage and have been assurances that this will be investigated further.
That as it may be, but my account is in the process of being closed down, I have been a customer for over 15 years and I have never experienced such bad customer service in all those years.
Thank you for all your support and comments, roll on to finding the items that I need to get for my son-in-law now :)
