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    A big grovelling apology I hope? Totally over the top and unnecessary.
    No one should have to go to those lengths to solve a problem.

    I had similar problem with Barclays with a totally different outcome.
    I tried to buy £500 worth of euros from the Post office over the internet and it was immediately rejected, before I could try again, thinking I had done something wrong, I received a phone call from Barclays asking me if it was me that was trying to make the purchase, I gave them my security ID, they immediately allowed the transaction and I thanked them for their diligence. They were polite and apologised for the inconvenience. It was a minor annoyance but I might have lost my card and might have lost money had they not been on the ball.

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