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    I don't think I have advocated any other way. I deal with people with addictions all the time often on forensic settings and there isn't any way a pink and fluffy approach will work. But I don't think abuse and hostility work any better. It isn't necessary to be unkind to be firm and non-fluffy. As one of our workers said the other day to one of our chaps: if you don't behave I will fetch the Boss. He behaved. And I have never been unkind or raised my voice, just straight talking and resolute.

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