Sadly terrismark at lot of the banks are the same.
I'm with the HSBC (thats the ex midlan bank in old money lol)
let me tell you of two incidents i'v had of many,
1; was told by the banks own financial advisor upon opening a new account that it
would still be ok to use the old bank books about 5/6 months later a cheque
bounces, i get charged £28, off i toddle to the local branch explaining the advice
given by the financial geezer, sorry said the manager, i don't have the authority
to do anything about that, and i'm afraid you won't get a refund ion that.
Did she realy expect me to go away quietly? i got hold of the head office who
I have to say were very good, refunded the dosh but it does bring into
question the usefulness of the geezers in the local branch.
A little while the head office phones to ask if the service i got was good and a
number of other questions, i said wel my friend, the head office cannot be
faulted but i have a number of concerns on the local branch.
Well said the geezer im afraid the questions relate to the head office
dealing with your concerns, and were set questions.
I suggested he added some notes at the end on my concerns on the local
branch, but he reckoned he was unable to do so on this survey.
i gave up in the end.
2; A few days ago i went into the local branch where i go on a fairly regular
basis as one of there premier customers, talking to the geezer he said he
didnt know me, i said how long you been at branch? he said 7 months,
i said all the officials know of me and the account i hold and make it there
business to know me, that being good customer care for the bank
he appeared a bit bemused by that, but gave me a HSBC pen
so please this is just a small insight into another bank, they probably all much the same.