Question: How long for the Tax Office to answer phone?

• Guest 697

  • Registered: 13 Apr 2010
  • Posts: 622
  8 December 2011     18:04141559
  #1       report
  Answer: 20 minutes in my case!
• Guest 655

  • Registered: 13 Mar 2008
  • Posts: 10,247
  8 December 2011     18:36141561
  #2       report
  LOL - is that all...... They are very bad indeed and have had to wait even longer fairly recently while I had a client here waiting while I was trying to sort something for them...appalling but they usually are helpful when eventually you do get through.
• Guest 653

  • Registered: 13 Mar 2008
  • Posts: 10,540
  9 December 2011     07:15141611
  #3       report
  I agree they do take a long time to answer, probably not enough staff and of course most inquiries take more than just a couple of minutes to sort out.
  
  I agree with Barry that generally, they do clear up the query or answer the question(s) quite well.
  
  
  
  
  Roger
• Brian Dixon

  • Location: Dover
  • Registered: 23 Sep 2008
  • Posts: 23,940
  9 December 2011     11:36141651
  #4       report
  the answer is the same as how long is a piece of string/rope.
• Alec Sheldon

  • Location: Dover
  • Registered: 18 Aug 2008
  • Posts: 1,037
  9 December 2011     18:48141723
  #5       report
  EDF took 25 minutes to answer me last week. No wonder they are top of the list of utility companies complaints.
• Guest 653

  • Registered: 13 Mar 2008
  • Posts: 10,540
  10 December 2011     07:40141756
  #6       report
  I thought that was British Gas ?
  
  
  
  
  Roger
• Guest 697

  • Registered: 13 Apr 2010
  • Posts: 622
  10 December 2011     10:39141773
  #7       report
  Just goes to show that whether we're talking about the public sector or the private sector, standards of service have fallen drastically. Every organisation talks a good talk, but when it comes to actual delivery, I find most organisations sadly lacking nowadays.