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  An agency employee would be working under the management and direction of the NHS staff, not under the direction of the agency who only supplies staff. This kind of balls up at the Harvey is always down to poor management who should always take responsibility for their staff.
  
  We see Keith's anti-business attitudes here. Personally I find the worse rip-off merchant is the government who take a massive amount of tax of us, wastes the bulk of it and then drives the country into repeated financial crises. That is not a party political statement, but a realistic one on how governments work. My trust is in private companies every time.

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