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  Pat Sherratt and Andy Cooper are absolutely right about the lack of service culture and staff indifference in Dover (with a few notable exceptions like the ever-genial Dave Flynn and his staff at The Allotment - and possibly a few others, like that tea-room which made a good fist of proper customer service in the unlikely environs of the Bench Street rubble).
  
  This bad training/poor management is further hampering a town economy already on its knees. It's the dearth of community cohesion and the pall of gloom over the town centre which both causes this and is a direct result of it as well.
  
  In the words of The Stranglers: something's gotta change.
  
  Floreat Dubris!
  
  Andy

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