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  This is another case of weighing the pig to fatten it.
  
  The effectiveness of the service is no doubt measured in terms of response times and outcomes per complaint.
  
  
  The allocation of work to appropriate teams, as has been said, should be done by a professional eye-balling and assessing at and around the area of whatever nuisance has been complained of.
  
  In times gone by, times when councils were 'awash' with (our) cash, and little accountability could be found as to precisely where the money was going, such tasks as those at issue here were dealt with (or not) on an ad-hoc basis. Work was found for the in-house teams to do. Now that somebody somewhere might know where the money is spent things are left ignored and undone until the stink reaches the parts any notion of overall responsibility cannot reach.
  In short: we used to know the worth, where now we are starkly aware only of the cost.

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