..from those on the forum who are experts in the NHS.
This appallingly inefficient organisation is causing serious detriment to one of my clients, a widow. No names of course as as she lives a long way away there will be no clues you can use to id her....
This lady was widowed towards the end of last year. Her hubby started a life policy which was some months before he received a cancer diagnosis. Clearly the life office has to verify good faith on the part of the client (there was...).
To that end they sent to the doctor a questionnaire - normal practise.
No reply to the questionnaire, not unusual doctors are useless at completing these promptly. On chasing it was found that they had sent the medical records off to the Family Practitioners Office (a bit too quickly after death...) and had to recall them.
Still nothing heard.
Further chase, Life office chasing and client chasing.
On my suggestion client 'gets heavy' with surgery. We now find out that the medical records have gone missing and cannot be found, surgery blaming FPO and FPO blaming the surgery.
So there is this life policy all bought and paid for. Life office need the information to pay out, information lost. I am speaking to the life office to discuss options with them but that is not the point.
I cannot blame the life office (for once...), they have behaved impeccably, acting correctly and have followed the correct procedure promptly doing whatever I have asked them to do.
This lady needs her money, deserves the money that she and her husband paid out for. I do not know yet how far the life office is able to bend, I wait to see. But...
A vulnerable widow goes through a terrible time after a loss and to add this kind of stress and worry is inexcusable. So what do we do about the surgery and FPO? What recompense might there be? Can we sue the swine for every penny the client might lose and more? They deserve to be taken to the cleaners.
Anyone know where I should turn next? regardless of my life office negotiations.
