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    I have to say again: there are people "on the frontline" who shouldn't be there, who don't deliver, who are a liability, and who need to be sifted out. their loss won't damage the organisations, rather they will enable to organisations to deliver services more efficiently. Clearly other levels of management also need to be sifted, but don't be shy of losing poor "frontline" staff. One decent worker is worth several liabilities!!!

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