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    Hi Jan, the Microsoft technical support calls from India have been going on for a while. If I have some time on my hands I string them along for as long as possible, or until they realise that I am more technically aware than they might have wished, at which point they always end up putting the phone down on me. If I don't have any time to spare, I tell them that I have a Macbook and they put the phone down straight away.

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