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    Taking only a few of the surplus eggs from the pudding...

    1 in 10 of the outpatients appointments 'fail' through the identifiable fault of the patient. There is understanding that 'stuff' happens, nevertheless we are left in no doubt that when there is a no-show the staff are left idle and completely at a loss as to how best to use the time freed-up. Far better, it seems, to account for this time at the highest rate imaginable and thus lay the responsibility for a large proportion of any shortfall in efficiency at the door of the patient.

    I do not have a great deal to do with hospital outpatient departments myself, but through these very pages I have gleaned that dealing with hospitals can be very frustrating from the patients' point of view.

    I am sure we all see that keeping an eye on things is a very good idea. I would rather there was less 'egg' involvement though.
    What is the NHS for if not as a Political Football to kick?

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