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  This is something that happens all the time where I work,including one young girl who every morning comes to the window and is holding a conversation,yes every morning.I have in the past asked the person to move to one side because they are holding a conversation while people are queuing behind them.
  Lots of people just grunt one word like London and carry on with the phone call.my problem is I need to know a bit more than that,and it is almost as if you are disturbing them,so one time I sold them a single to London on the slow train and back they come and started moaning because they wanted the fast train.The other thing that has not been touched is they are so busy they never check their change and several times have come back to say you didn't give me a ticket or change,we look out for this and watch where they put their stuff because the brain cannot manage 2 things while on the phone.

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